Customer Testimonials

I’ve bought multiple vehicles across all Goode locations in the Magic Valley and have never had a bad experience. Nick Jacobs at the Mazda dealership is my favorite. I highly recommend seeing him no matter what type of car you are looking for. His customer care is top notch.

Sales purchased a used truck from Goode Mazda with the help from Javi, No issues with transaction. Thank You Javi I would shop at this location again. keep up the good work

Everyone was awesome! Got put into a reliable car. Definitely recommend 10/10

Today’s service was fantastic! Got a ride to and from work with Jeff. The service department Jet & Nichole. They even washed the pickup! Thank you all!

Enjoyed our sales experience with Javi. He was really helpful and communicated well. He also advocated for us. Will definitely come back and refer friends.

They are very accomodating and did an awesome job.

Excellent deal and service

I just took my pickup in for service. I received a quick service with great help from Nicole who gave me some estimates for some further work that I need to get done in the future. I definitely recommend coming to this place to get your work done on any of your vehicles. they take care of you and do a great job.

I was very impressed with the help that I received. Nicole was always spot on and very helpful every time I called to find out what was going on with my truck. Very friendly people, would recommend them. Thank you so much

From start to finish everything was handled professionally and met all expectations and then some. Nicole was very professional and efficient. She, in my opinion went beyond expectations! Repairs were to my satisfaction and still going strong.

Nicole is the best. She is always so helpful and kind. Makes every experience amazing

We have had nothing but great interactions with the service department! They went above and beyond getting our car fixed and did so with respect and treated us like family, especially Nichole. We will continue to bring our vehicle back here for all our service needs!

Was looking for better tires for my Ram 2500 4x4… Talked with Steve Long, GM and he said he could set me up with whatever I tires I wanted to go with… decided to go with Goodyear Wrangler RT’s…. He got them ordered quickly; installed; and with a four wheel alignment… Quick turn; clean install; fair price; and truck rides great! Thanks, Steve and Goodie Mazda… Much Appreciated.

Had a great experience with everyone who works at this dealership! Shoutout to Geoff, Javier, Matt J., Jay, Kyle, and Nick! Everyone who we encountered was helpful and friendly, even going so far as helping with our kids while we signed paperwork! Great team!

⭐️⭐️⭐️⭐️⭐️ Javi was absolutely AMAZING! His personality is outstanding—he’s funny, personable, and does such a great job making you feel comfortable and engaged throughout the entire experience! He truly listened to my needs and wants when it came to finding the right vehicle for me. His knowledge, professionalism, and ability to make the process enjoyable really stood out. He’s not just a great salesperson; he’s an excellent consultant who genuinely cares about helping his customers find what’s best for them. I couldn’t have asked for a better experience! I highly recommend Javi to all my ... Read More

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Google - Oct 16, 2026

⭐️⭐️⭐️⭐️⭐️ Javi was absolutely AMAZING! His personality is outstanding—he’s funny, personable, and does such a great job making you feel comfortable and engaged throughout the entire experience! He truly listened to my needs and wants when it came to finding the right vehicle for me. His knowledge, professionalism, and ability to make the process enjoyable really stood out. He’s not just a great salesperson; he’s an excellent consultant who genuinely cares about helping his customers find what’s best for them. I couldn’t have asked for a better experience! I highly recommend Javi to all my friends and family. If you’re looking for someone who goes above and beyond, makes you laugh, and truly listens to what you want, Javi is your guy! 🚗👏

⭐⭐⭐⭐⭐ 10/10 — I HIGHLY recommend JAVI at Goode Motor Mazda! Javi is a Sales Consultant whose positive energy and genuine support throughout the car-buying process are truly one of a kind! He's knowledgeable, intelligent, and genuinely cares about what each customer needs. He doesn't just hear you,he listens and makes you feel valued! He's not just trying to make a quick sale,he genuinely wants to help you find what's best for YOU. Picking out the perfect vehicle can sometimes feel overwhelming, but having Javi there to guide you through the process makes the entire experience so ... Read More

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Google - Oct 16, 2026

⭐⭐⭐⭐⭐ 10/10 — I HIGHLY recommend JAVI at Goode Motor Mazda! Javi is a Sales Consultant whose positive energy and genuine support throughout the car-buying process are truly one of a kind! He's knowledgeable, intelligent, and genuinely cares about what each customer needs. He doesn't just hear you,he listens and makes you feel valued! He's not just trying to make a quick sale,he genuinely wants to help you find what's best for YOU. Picking out the perfect vehicle can sometimes feel overwhelming, but having Javi there to guide you through the process makes the entire experience so much easier, more comfortable, and even exciting! His contagious positivity and the way he treats people truly set him apart. Goode Motor Mazda is lucky to have him! If you're looking for a vehicle, do yourself a favor and ask for Javi! You won't regret it!

Javier is very welcoming, kind and helpful very good experience i highly recommend

Tried for months to get information on the warranty I purchased, as well as tried to sell it back since I was refused any information to use said warranty. Finance Manager refused to call or email back. Salesman said I had to talk to Geoffrey. Shady business practices. The breakdown of my purchase price was omitted from the finance papers, again all calls, texts, emails were ignored. I wonder if I actually purchased a warranty or if the sales and finance guy just pocketed the money. Sold the car, not worth it to fight anymore.

Crooks. Don't plan on buying a used vehicle from here and feeling good about yourself after doing so, even with having an almost 800 credit score. I had inquired about trading my used vehicle for a used vehicle on their lot. Was told "this is an awesome vehicle and gone through full inspections..." "We can definitely make the numbers work, even with your negative equity with your trade..." I was shown a document that stated I needed to put $5k down in order to make this deal work. I specifically asked if that is what was ... Read More

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Google - Oct 3, 2026

Crooks. Don't plan on buying a used vehicle from here and feeling good about yourself after doing so, even with having an almost 800 credit score. I had inquired about trading my used vehicle for a used vehicle on their lot. Was told "this is an awesome vehicle and gone through full inspections..." "We can definitely make the numbers work, even with your negative equity with your trade..." I was shown a document that stated I needed to put $5k down in order to make this deal work. I specifically asked if that is what was needed, and was told "No, you don’t have to put that down. It just outlines the difference of what it would take to get to 120%". I drove 120 miles to make the final purchase of the vehicle. It was in far worse shape than what they portrayed online, and over phone conversation. Wires were hanging down underneath, rust in areas that shouldnt actually have rust, brakes were completely shot, and a few other things that they were "completely unaware of". At the deal desk, I was told, you have to put $6k down in order for us to make a deal. So now coming after me for more than what the original paperwork even showed?? "So for a 2015 vehicle, with over 200k miles, you are asking me to pay over $30k? For a vehicle that was traded in, yet you are unable to move on your sticker price at all?" I was born at night, but not last night. So whatever you decide, at least do your homework and some basic math before approaching this stealership. This is what gives the car industry a bad name. And yes, I retained screen shots of the conversation via text, for my own records and to be able to share with others that ask me where a good place to buy a vehicle would be. (Respectfully, I did not mention names or the type of vehicle(s) involved, as I was not allowed to speak with someone in a higher ranking, other than the sales associate assisting me.)

Apparently there isn’t a difference between a NECESSARY repair and a RECOMMENDED repair according to the gal at the front desk service department. Tried to tell me my car needed $700 worth of necessary repairs for a noise that was reported as normal for my car, per their words. The text message I received about what was wrong with my car contradicted what was put in the documents. I would’ve had a lot more respect if that text included that the bolt to cylinder 4 on my valve cover was sheared off upon trying to reinstall it instead of making ... Read More

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Google - Sep 25, 2026

Apparently there isn’t a difference between a NECESSARY repair and a RECOMMENDED repair according to the gal at the front desk service department. Tried to tell me my car needed $700 worth of necessary repairs for a noise that was reported as normal for my car, per their words. The text message I received about what was wrong with my car contradicted what was put in the documents. I would’ve had a lot more respect if that text included that the bolt to cylinder 4 on my valve cover was sheared off upon trying to reinstall it instead of making it sound like I NEEDED a new valve cover + additional repairs to fix the (normal) noise I brought my car in for. Do better.

Jodie Slagel I received the best service from Jodie‼️ She came and picked me up was truthful about the car. Had it checked out before I bought it‼️ Itt was the best experience I’ve had buying a car. I have not bought a car in 55 years because my husband did that for me. However, Jodie made me feel safe and secure about the purchase. I appreciate my 2020 Ford Escape ❣️

Another great experience buying a vehicle.

Bought my 4Runner in September. I'm still trying to get the missing financial documents from purchase and warranty information. I have written correspondence that says I have a warranty that I can use in Boise that I purchased but they won't give me any official documents so I can actually use said warranty. Meeting with the lawyer this week because that something must be super Shady if they can't even send me my financial documents.

Twin Falls was a stopover to Vancouver. Got a low oil notification from app and stopped by Goode. Jett greeted me warmly and they could take me as a walkin. Changed my oil for free and sent me on my way. Jett and Nichole were nice and great to talk with. Hopefully I won't have problems in the future but if I do, I'm stopping here!

Applied for 1 loan and got 2 marks against my credit and it went down 70 points!!! They did this to punish me for buying from their competitors. After a year the marks are STILL on credit report. I disputed it 5 times since and they refused to take it off.

Bought a car from here that supposedly passes a good inspection as it’s out of coolant and power steering fluid. Also never waited around so long trying to sign papers because they didn’t have their new system figured out.

Quick and friendly service! Patient and willing to explain, and walk me through questions.

We went to Goode Motor for a detailing (cleaning) of our vehicles. First, they donated this service as part of a charity auction which we really appreciated. Second, the work was phenomenal. Our cars are like new again. Thanks to Noel and the team for their help!

Incompetence is the word to describe their service department. Oil and filter change, left screws out of my air box so no air filtration to the engine.. and in a jeep that lives off road, that kills an engine quick, the cabin air filter cover was left on the floor board. And to top it off they over filled the oil! Complete Incompetence! Would not recommend this department of Goode motors!

I am writing this for my mother Toni Lampo: My 19 year old daughter purchased a car from Goode Motor Mazda 2 weeks ago and recently she started having issues with it. As she was in a panic to get her "ducks in a row", try to figure out how to cover repairs not covered by warrant. Goode Mazda step up assisted her with getting her ducks in a row and a rental car to use while her car is repaired. Momma says thank you from the bottom of her heart.

My husband and I had the most amazing experience with the outstanding team at this dealership our sales rep LJ was very helpful and very knowledgeable with all the vehicles I asked about. And the one I was most interested in he had washed fueled and ready for us to test drive When we got there he was not pushy, or trying to put me in a vehicle I didn't want like a lot of salespeople Do i cannot say enough about how polite and respectful in his job. He is. When we got back to the dealership to ... Read More

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Google - Apr 29, 2026

My husband and I had the most amazing experience with the outstanding team at this dealership our sales rep LJ was very helpful and very knowledgeable with all the vehicles I asked about. And the one I was most interested in he had washed fueled and ready for us to test drive When we got there he was not pushy, or trying to put me in a vehicle I didn't want like a lot of salespeople Do i cannot say enough about how polite and respectful in his job. He is. When we got back to the dealership to do the paperwork and wait on financing, they offered my daughter's and us coffee. Soda, waters, whatever we would like. Brauc did our financing and was amazing as well got us a really good coverage package and price on all of it. The hole atmosphere relaxing plus mine golf thing Just an all around epic experience so if you are looking for a vehicle just go in and talk with LJ

My last experience with you guys was absolutely amazing not that every time isn't an amazing they do a great job answer all my questions communicate well and always get my cars working the way they're supposed to

Unless it's for the free oil changes that accompanied the purchase of my car, or warranty work, never again will your techs service my car. Took it in for a front brake replacement and brake fluid service. I believe the price of parts was fair, but charging $450 for labor and taking 4 hours to complete those services are ludacris. In fact, it's down right highway robbery. Very displeased that more than half the cost of service was labor for the service. I was warned about price gouging on labor at dealerships, but thought that they seemed honest enough not ... Read More

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Google - Apr 27, 2026

Unless it's for the free oil changes that accompanied the purchase of my car, or warranty work, never again will your techs service my car. Took it in for a front brake replacement and brake fluid service. I believe the price of parts was fair, but charging $450 for labor and taking 4 hours to complete those services are ludacris. In fact, it's down right highway robbery. Very displeased that more than half the cost of service was labor for the service. I was warned about price gouging on labor at dealerships, but thought that they seemed honest enough not to do that, lesson learned. I will find somewhere else to take it from now on.

Josh Bouchard went above and beyond to secure the exact color and model I wanted for my new 2025 CX5 when other dealers would have told me to kick rocks or tried to sell me on one I didn’t exactly want with inventory dwindling down for the last year of this body style. But Josh took the challenge and was able to obtain the car I wanted and in record time too! That being said I had a very “Goode” experience shopping for my car here!

I have been purchasing vehicles from Goode motors for the last 12 years ….after today I will NEVER do business with them ever again thanks to their service manager, Neal. Every encounter I have had with him has been awful and today was the last straw. I took my vehicle in for service they called and said I had a radiator crack and asked if I wanted to repair it. They also suggested I get tires. They quoted me on both and I told them that I would wait on the tires so I could get more quotes …point s quoted ... Read More

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Google - Mar 16, 2026

I have been purchasing vehicles from Goode motors for the last 12 years ….after today I will NEVER do business with them ever again thanks to their service manager, Neal. Every encounter I have had with him has been awful and today was the last straw. I took my vehicle in for service they called and said I had a radiator crack and asked if I wanted to repair it. They also suggested I get tires. They quoted me on both and I told them that I would wait on the tires so I could get more quotes …point s quoted me $300 cheaper so I called Goode and let them know I would go somewhere else for tires due to the price …they then message me back and tell me they will price match so I send them the information and tell them to just keep my car and put the tires on. They then come back to me and say they can’t actually price match and best they can do is take $50 off. I tell them ok throw in a mini detail and I’ll do it and he comes back and says “sorry my manager said no you can come get your car” all of that over a wipe down of the car? I was about to upgrade and get a newer car but now I will be taking my business elsewhere.

Josh has been an absolute rockstar for our family! 🚗✨ He’s helped multiple members find their dream rides with his amazing knowledge, endless patience, and that extra-mile magic he always brings. And a huge shoutout to Brock in finance he made every transaction seamless and easy. We trust them 100% and can’t recommend working with them enough they actually make car shopping fun!

Ted and Brauc went above and beyond in all aspects of us buying our new Mazda cx5. We drove from Boise to Twin Falls because Goode was the only place that had the trim we wanted. Called and got approved over the phone. Ted stopped our car from being sold out from under us before we got there the next morning. Brauc was an industry gem when it comes to finance guys. Everything was easy to understand, no hidden fees, extremely respectful, and was adamant about getting us the best financing terms and APR. We had a small issue with ... Read More

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Google - Feb 14, 2026

Ted and Brauc went above and beyond in all aspects of us buying our new Mazda cx5. We drove from Boise to Twin Falls because Goode was the only place that had the trim we wanted. Called and got approved over the phone. Ted stopped our car from being sold out from under us before we got there the next morning. Brauc was an industry gem when it comes to finance guys. Everything was easy to understand, no hidden fees, extremely respectful, and was adamant about getting us the best financing terms and APR. We had a small issue with a scratch on the taillight and it was swiftly taken care of. We couldn’t ask for a better experience in one of the things everyone dreads. 10/10 would buy from again.

If John had been the only person we worked with at this dealership, this review would look completely different. John was professional, honest, and respectful from start to finish. He actually listened, communicated clearly, and treated us like human beings. He deserves a promotion—honestly, there are a few individuals here he could easily replace. Unfortunately, beyond our interactions with John, the experience went downhill fast. I would like to also underscore that we did call back a few days later to express our concerns to the general manager. While that conversation was handled professionally, they never called me back ... Read More

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Google - Feb 3, 2026

If John had been the only person we worked with at this dealership, this review would look completely different. John was professional, honest, and respectful from start to finish. He actually listened, communicated clearly, and treated us like human beings. He deserves a promotion—honestly, there are a few individuals here he could easily replace. Unfortunately, beyond our interactions with John, the experience went downhill fast. I would like to also underscore that we did call back a few days later to express our concerns to the general manager. While that conversation was handled professionally, they never called me back after looking into these issues, as they said they would. Kiana lied to me twice. First, she explicitly told us she was running a soft credit pull, but it was actually a hard inquiry. Then she told us she could get us under $1,000 a month, which turned out to be completely false. We were also told they “don’t negotiate pricing,” which we accepted and had no issue with. However, on the second day, when Kiana was actively trying to get us to come back into the dealership, she told us they had gotten the pricing to under $1,000 a month. That was the only reason we agreed to return. When we arrived, both options they presented were still over $1,000 a month. This felt intentionally misleading and was a complete waste of our time. On top of that, they refused to provide finance information over the phone, citing “privacy concerns.” Yet once we were at the dealership, the finance manager spoke loudly at the front desk in the show room and openly discussed my credit score being “not the best” and used that to justify the pricing—well within earshot of everyone that was at the facility. This was humiliating, unprofessional, and directly contradicted what we were told over the phone. To make matters worse, the finance manager then brought us out to look at a different vehicle we explicitly said we did not want, talked over us, continually interrupted me, and raised his voice. I have genuinely never been treated so disrespectfully in a place of business in my life. This dealership wasted our time, misrepresented key information, violated our privacy, and treated us with outright disrespect. The only bright spot was John—he was excellent, and it’s a shame his professionalism is overshadowed by the behavior of others here. Based on our experience, I would strongly recommend taking your business elsewhere.

Apparently when a dealer offers a dealer warranty on a used vehicle, do not purchase an extended warranty as they will not honor their 100% coverage dealer warranty. They are saying that they have tried to communicate and offer solutions, but this is the farthest from the truth. I have documentation, text messages, and phone calls where I am all being told different things. The one thing I am consistently told is that the GM will call me back - yet never does. I have been attempting all avenues of resolution as it has been almost two months (my truck was ... Read More

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Google - Feb 2, 2026

Apparently when a dealer offers a dealer warranty on a used vehicle, do not purchase an extended warranty as they will not honor their 100% coverage dealer warranty. They are saying that they have tried to communicate and offer solutions, but this is the farthest from the truth. I have documentation, text messages, and phone calls where I am all being told different things. The one thing I am consistently told is that the GM will call me back - yet never does. I have been attempting all avenues of resolution as it has been almost two months (my truck was towed to the dealer on 12/15) and there has been none from the dealership. The truck was supposed to be repaired under the dealer warranty per the conversation the finance manager said he had with the GM on 12/26 @10:03AM and here we are in February with no communication and no repairs. I am wanting to reach a resolution and keep trying different avenues to do this. I would like for the dealership to honor what they have stated, but I also want and need my vehicle back in good working order and condition. Received this from them on the BBB complaint, after I have been working with the GM and am awaiting the return of my truck "MESSAGE FROM THE BUSINESS: There is nothing else to day; said it all in our response. This customer is unreasonable and nothing we day or do will satisfy them! " so what is really going on here?

Drove thru to kinda just window shop and look at some of their vehicles as we were planning on getting my wife a Mazda in a month or two. Wound up getting stopped by the lot manager Josh who was extremely friendly and convinced us that it was a really good day to buy a car as some deals were expiring and inventory being cleared. Couple hours later and we wound up driving home in just the exact car we were looking for at the exact price we were looking to spend. All the while being treated more than exceptionally ... Read More

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Google - Jan 18, 2026

Drove thru to kinda just window shop and look at some of their vehicles as we were planning on getting my wife a Mazda in a month or two. Wound up getting stopped by the lot manager Josh who was extremely friendly and convinced us that it was a really good day to buy a car as some deals were expiring and inventory being cleared. Couple hours later and we wound up driving home in just the exact car we were looking for at the exact price we were looking to spend. All the while being treated more than exceptionally good the whole time. No bait and switch, no pressuring, just straight to the point and worked with us the whole way. Had a pretty sour taste in my mouth for car dealerships after having some not so good experiences with them, but Goode Mazda in twin totally showed me what a honest and fair dealership can accomplish. These guys rock and will definitely recieve more business from us in the future!

This review is being posted specifically to get the attention of dealership ownership and upper management, because what happened here was deceptive, unethical, and completely unacceptable. After trading in my original vehicle at Goode Auto Mazda, I was put into another truck that failed catastrophically just 45 minutes down the road. Instead of immediately taking responsibility and unwinding the deal, I was refused the return of my original trade-in, effectively trapping me in a situation I never should have been placed in. From there, things only got worse. I was falsely pressured and misled about multiple “extras”, and when the deal ... Read More

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Google - Dec 9, 2025

This review is being posted specifically to get the attention of dealership ownership and upper management, because what happened here was deceptive, unethical, and completely unacceptable. After trading in my original vehicle at Goode Auto Mazda, I was put into another truck that failed catastrophically just 45 minutes down the road. Instead of immediately taking responsibility and unwinding the deal, I was refused the return of my original trade-in, effectively trapping me in a situation I never should have been placed in. From there, things only got worse. I was falsely pressured and misled about multiple “extras”, and when the deal was finalized, the sale numbers did NOT match what was originally negotiated. The pricing shifted, details were buried, and I was talked in circles instead of being given straight answers. This was not a mistake — this was intentional manipulation during a major financial transaction. This situation involved: A vehicle that failed within the hour A refused return of my original trade Misrepresentation of add-ons And a final sales price that did not match the agreed terms I am publicly requesting a direct response from dealership management or ownership, not a generic apology. Customers deserve transparency, accountability, and ethical treatment — especially when safety and large financial commitments are involved. I can’t wait to see what management has to say about this face to face. Ill be sure to swing by....

Just bought a car from them, was the easiest purchase ever. Very professional.

I purchased a used vehicle here that had some issues that none of us were aware of at the time of purchase. I was super impressed with the way Goode immediately stepped up to the plate and helped come up with a solution for the problem! Buy with confidence. Would definitely buy here again. Salesman Rick Pebles was great to work with!

Love they give a detailed diagnosis complete with pictures of what is wrong with your ride when getting an oil change!!!

Staff was very attentive, very helpful and ritz carlton type treatment.

If you need a car go see Josh and tell him jerry sent you he's the man

Was looking for a CX-50 in the cypress green color and Goode had the one I was looking for! I’m in Seattle, and originally talking to another dealer in the Seattle area but they couldn’t get me the color and trim level I wanted without ordering it in or shipping it from another dealer. So I called Goode realizing it was the end of the day on the weekend and Josh picked up. He said they had the car, and were willing to work with me on the price. He did everything he could to get us the ... Read More

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Google - Oct 21, 2025

Was looking for a CX-50 in the cypress green color and Goode had the one I was looking for! I’m in Seattle, and originally talking to another dealer in the Seattle area but they couldn’t get me the color and trim level I wanted without ordering it in or shipping it from another dealer. So I called Goode realizing it was the end of the day on the weekend and Josh picked up. He said they had the car, and were willing to work with me on the price. He did everything he could to get us the best deal and all the discounts he could knowing we were out of state! He called me promptly Monday morning to get the ball rolling and by noon I had my deposit down! Josh was able to save me $5,000 more than the other dealership I was working with. Granted I have to fly out to go pickup the car, but well worth it, knowing I got a good deal. I cannot thank him enough for helping me get the car I wanted!

Jett was friendly helpful and not pushy at all. Thanks!

Don’t schedule a “free oil change” if you drove a work/business truck. Even after telling the gal over the phone I had a paint company and on of my work trucks needed an oil change on they scheduled me for 10:15 waited around all morning to get this done. Show up day there for 15 min then got told they don’t do business/fleet trucks. Wasted two hours of my day just to be told sorry we can only do it if you pay.

(Translated by Google) I don't usually post negative reviews, but after everything that's happened, I feel people should know about our experience with Goode Motor Mazda. We purchased a Mazda CX-5 in early September and were so excited about it—but that excitement quickly faded. When we picked up the car, we noticed scratches and marks that should never have been overlooked. Our salesperson, Josh Bouchard, assured us everything would be fixed and even offered to pick up the car from my workplace to take care of it. That never happened. Instead, I had to take time off ... Read More

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Google - Oct 5, 2025

(Translated by Google) I don't usually post negative reviews, but after everything that's happened, I feel people should know about our experience with Goode Motor Mazda. We purchased a Mazda CX-5 in early September and were so excited about it—but that excitement quickly faded. When we picked up the car, we noticed scratches and marks that should never have been overlooked. Our salesperson, Josh Bouchard, assured us everything would be fixed and even offered to pick up the car from my workplace to take care of it. That never happened. Instead, I had to take time off work and return to the dealership myself. Later, we met with Steve Long, the General Manager, who promised to follow up. Weeks passed with no communication until we reached out again. After that, responses were minimal and often passed off to other people. Every update only came after we pushed for one. Once the sale was finalized, it felt like they stopped caring completely. I truly wish our experience had been different, but based on this, I can't recommend to anyone. ———- It all started when our Buick started acting up, and we had to decide whether to buy a new car or just replace some parts. It took us months to make the decision; we weren't in a hurry. If you know Andrew and me, you know we did our research. It's our thing. We compared prices, models, and dealerships. We even talked about whether we would ever post about our experience, so we don't do this lightly. I don't usually post negative reviews, but after everything that's happened, I feel people should know about our experience with Goode Motor Mazda. We bought a Mazda CX-5 in early September and were very excited, but that excitement quickly faded. When we picked up the car, we noticed scratches and scuffs that should never have been missed. Our salesman, Josh Bouchard, assured us everything would be fixed and even offered to pick up the car from my job to take care of the problem. That never happened. In the end, I had to take time off work and return to the dealership myself. We later met with Steve Long, the general manager, who promised to follow up. Weeks went by without any communication until we contacted them again. After that, responses were minimal, and the situation was delegated to others. Each update only came because we insisted. Once the sale was finalized, it seemed they simply stopped caring. I really wish our experience had been different, but after all this, I can't recommend Goode Motor Mazda to anyone. (Original) I don’t usually post negative reviews, but after everything that’s happened, I feel people should know about our experience with Goode Motor Mazda. We purchased a Mazda CX-5 in early September and were so excited about it—but that excitement quickly faded. When we picked up the car, we noticed scratches and marks that should never have been overlooked. Our salesperson, Josh Bouchard, assured us everything would be fixed and even offered to pick up the car from my workplace to take care of it. That never happened. Instead, I had to take time off work and return to the dealership myself. Later, we met with Steve Long, the General Manager, who promised to follow up. Weeks passed with no communication until we reached out again. After that, responses were minimal and often passed off to other people. Every update only came after we pushed for one. Once the sale was finalized, it felt like they stopped caring completely. I truly wish our experience had been different, but based on this, I can’t recommend to anyone. ———- Todo comenzó cuando nuestro Buick empezó a fallar, y tuvimos que decidir si comprar un auto nuevo o simplemente reemplazar algunas partes. Nos tomó meses tomar la decisión, no teníamos prisa. Si conoces a Andrew y a mí, sabes que investigamos todo. Es lo nuestro. Comparamos precios, modelos y concesionarios. Incluso hablamos de si alguna vez publicaríamos sobre nuestra experiencia, así que esto no lo hacemos a la ligera. No suelo publicar reseñas negativas, pero después de todo lo que ha pasado, siento que la gente debería saber sobre nuestra experiencia con Goode Motor Mazda. Compramos una Mazda CX-5 a principios de septiembre y estábamos muy emocionados, pero esa emoción desapareció rápidamente. Cuando recogimos el auto, notamos rayones y marcas que nunca debieron haberse pasado por alto. Nuestro vendedor, Josh Bouchard, nos aseguró que todo se arreglaría e incluso ofreció recoger el auto en mi trabajo para encargarse del problema. Eso nunca ocurrió. Al final, tuve que pedir tiempo libre en el trabajo y regresar yo misma al concesionario. Más tarde nos reunimos con Steve Long, el gerente general, quien prometió dar seguimiento. Pasaron semanas sin ninguna comunicación hasta que volvimos a contactar nosotros. Después de eso, las respuestas fueron mínimas y la situación fue delegada a otras personas. Cada actualización solo llegó porque nosotros insistimos. Una vez finalizada la venta, parecía que simplemente dejaron de preocuparse. Realmente desearía que nuestra experiencia hubiera sido diferente, pero después de todo esto, no puedo recomendar Goode Motor Mazda a nadie.

We purchased a Mazda CX-5 from Goode Motor Mazda in early September 2025. Our salesperson was Josh Bouchard, and the General Manager was Steve Long. At first, the process seemed fine, but once the paperwork was signed, the experience changed completely. We found visible scratches and stains on the vehicle the day after purchase—issues that Josh photographed himself and promised would be fixed. The car went back for additional cleaning and “master detailing,” yet we still spent multiple days shuttling it in and out with very little communication from anyone at the dealership. We met with Steve Long on September 9 ... Read More

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Google - Oct 4, 2025

We purchased a Mazda CX-5 from Goode Motor Mazda in early September 2025. Our salesperson was Josh Bouchard, and the General Manager was Steve Long. At first, the process seemed fine, but once the paperwork was signed, the experience changed completely. We found visible scratches and stains on the vehicle the day after purchase—issues that Josh photographed himself and promised would be fixed. The car went back for additional cleaning and “master detailing,” yet we still spent multiple days shuttling it in and out with very little communication from anyone at the dealership. We met with Steve Long on September 9 to review everything and were assured he would look into the situation and follow up. That was the last time anyone reached out until October 1 — after we emailed him ourselves. Even then, the responses simply passed responsibility to others. Throughout this entire process, every contact came only after we initiated it. We were never once called to check in, update us, or confirm that anything had been resolved. The promises to “take care of it,” “pick up the car,” and “get back to us” were not kept. After nearly a month of silence, we can confidently say this dealership’s communication and professionalism do not reflect the level of service customers deserve. Once the sale was complete, it felt as if we no longer mattered. We cannot recommend Goode Motor Mazda based on our experience. — Andrew Stark

My spouse and I purchased a Mazda CX-5 from Goode Motor Mazda in early September 2025. Our salesperson was Josh Bouchard, and the General Manager was Steve Long. The buying process seemed smooth at first, but once the sale was finalized, the follow-through fell apart. When we picked up the car, there were visible scratches across the top and other marks that clearly should have been caught before delivery. Josh photographed the issues himself and assured us they would be fixed. He even offered to pick the vehicle up from my spouse’s workplace—something that never happened. We ended up ... Read More

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DealerRater - Oct 4, 2025

My spouse and I purchased a Mazda CX-5 from Goode Motor Mazda in early September 2025. Our salesperson was Josh Bouchard, and the General Manager was Steve Long. The buying process seemed smooth at first, but once the sale was finalized, the follow-through fell apart. When we picked up the car, there were visible scratches across the top and other marks that clearly should have been caught before delivery. Josh photographed the issues himself and assured us they would be fixed. He even offered to pick the vehicle up from my spouse’s workplace—something that never happened. We ended up bringing it back on our own time. We met with Steve Long on September 9 to explain what had happened. He said he would look into it and contact us. Nearly three weeks passed with no update. The only time we heard from anyone again was after we emailed him ourselves. Even then, the responses were brief, deflecting the matter to others rather than taking responsibility. Every single follow-up came only because we initiated it. The promises to “make it right” and “follow up” were never kept, and the dealership’s communication after the sale was nearly nonexistent. For a new-car purchase, that’s unacceptable. We expected professionalism, honesty, and consistent communication. Instead, it felt like once the sale was complete, we no longer mattered. Based on this experience, we cannot recommend Goode Motor Mazda.

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We purchased a 2017 GMC Sierra from Goode Motor for $50,000 in March. Within 5 months and only 8,000 miles, we had to pay $1,300 for a transmission fluid service. Goode Motor’s own inspection form shows the fluid was marked “cloudy” but then also marked “good.” Cloudy fluid is not good, and this contradiction shows the issue was there at the time of sale. Management, specifically Steven, has ignored multiple requests for resolution and for basic sales documents (contract, Buyer’s Guide, service records). The only “offer” was a free oil change — which was already included at purchase. If this is their standard for ... Read More

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Google - Sep 17, 2025

We purchased a 2017 GMC Sierra from Goode Motor for $50,000 in March. Within 5 months and only 8,000 miles, we had to pay $1,300 for a transmission fluid service. Goode Motor’s own inspection form shows the fluid was marked “cloudy” but then also marked “good.” Cloudy fluid is not good, and this contradiction shows the issue was there at the time of sale. Management, specifically Steven, has ignored multiple requests for resolution and for basic sales documents (contract, Buyer’s Guide, service records). The only “offer” was a free oil change — which was already included at purchase. If this is their standard for inspections and customer service, buyers should be extremely cautious.

I recently purchased my vehicle here and the entire process was wonderful. I had been stressed out over having to buy a new car, and had an experience at another dealership that wasn't great, so when Goode took good care of me and made sure I got a vehicle I wanted, it was greatly appreciated! Then I had a small issue with my vehicle and Goode went above and beyond to make sure it was remedied quickly with their Service department, and again they made sure to let me know how much they appreciate their customers through that experience. ... Read More

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Google - Aug 27, 2025

I recently purchased my vehicle here and the entire process was wonderful. I had been stressed out over having to buy a new car, and had an experience at another dealership that wasn't great, so when Goode took good care of me and made sure I got a vehicle I wanted, it was greatly appreciated! Then I had a small issue with my vehicle and Goode went above and beyond to make sure it was remedied quickly with their Service department, and again they made sure to let me know how much they appreciate their customers through that experience. I wanted to especially shout out Rick Pebles and Nichole in the service department, who really helped me and went above and beyond!!! Thank you!

One of our best experiences yet! Josh Bouchard and Geoffory Secrist went well over and above to welcome us and our 3 dogs, staying late the ensure we were well taken care of and happy. It was such a good experience that we bought two vehicles! Most of time, that's where thing stop. Not with these guys, follow up calls ensuring that we were happy and satisfied! Highly recommended!

If I could give zero stars, I would. My buddy purchased a 2018 Tundra in August of 2024 that looked beautiful on the outside and was told that everything passed inspection and was good to go. His truck has been anything but good to go. The towing package was held together with J.B. Weld, the air conditioner was charged with the incorrect Freon, the “platinum stereo” was taken from another truck and installed incorrectly, and the customer service has been non-existent with zero accountability. Stay away from this dealer.

Bought a truck, transmission blew up, it’s under warranty and they refuse to call us back or help us in any way. STAY CLEAR of this dealership.

We went in for an FREE oil change which we got... but drove out of there with a new vehicle!! Not expected, wasn't in the market, but found a ride i loved. We worked with Josh. He was amazing. Never felt pressured, not even once. I highly recommend stopping by and checking them out if your in the market for a new ride. Ask for JOSH!

A little over a month ago I bought a used Ford Raptor through Goode Mazda. Being out of state, I put a deposit down, drove 10+ hours overnight and purchased the truck that Saturday. The first issue was my payment. Via text and over the phone I was told I’d be under $600 a month, suddenly I’m at $700+ with even more down. Exhausted, I felt taken advantage of. About 9 hours into my drive back home the transmission started shifting harshly, knocking, slipping etc… when I reached out to the dealership and salesman i purchased the truck through, I found the ... Read More

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Google - Aug 19, 2025

A little over a month ago I bought a used Ford Raptor through Goode Mazda. Being out of state, I put a deposit down, drove 10+ hours overnight and purchased the truck that Saturday. The first issue was my payment. Via text and over the phone I was told I’d be under $600 a month, suddenly I’m at $700+ with even more down. Exhausted, I felt taken advantage of. About 9 hours into my drive back home the transmission started shifting harshly, knocking, slipping etc… when I reached out to the dealership and salesman i purchased the truck through, I found the ex con who sold me the truck no longer worked there… they also told me that it should be covered med under the warranty I ended up buying. Long story short, it took almost a month to get the warranty company to cover the repurposed transmission… as soon as I got the truck back, the engine starts shaking “severe misfire”… back to the shop I went. According to the shop, I needed new spark plugs. So I bought new plugs and set out to replace them myself. When I took the engine cover off, all the spark plug boots weren’t even screwed in and were basically flopping around inside the engine… so then I went to check out every TJ if. Else and I kid you not, almost everything was loose or not even screwed in under the hood. Sketch to say the least. When I tried to notify the dealership, they said they’d take it back as a trade for significantly less than I purchased it for. Would never recommend this place. 1 star seems generous.

Worked with them to sell my truck. I didn't end up selling it to them, ultimately, but the interaction was professional and courteous throughout the process.

If you are looking for a great customer experience and exceptional service - this is the place to go! Ask for Josh. He was amazing and really went above and beyond for me. Typically I despise the idea of car shopping, especially when you are researching models and options, trying to get a better idea of what you like, cost, value, etc. At Goode there are no games, no let me talk to my manager, no wasting your time, etc. Everyone I encountered was helpful and friendly - from my first email inquiry to my purchase - everything was easy. ... Read More

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Google - Jul 1, 2025

If you are looking for a great customer experience and exceptional service - this is the place to go! Ask for Josh. He was amazing and really went above and beyond for me. Typically I despise the idea of car shopping, especially when you are researching models and options, trying to get a better idea of what you like, cost, value, etc. At Goode there are no games, no let me talk to my manager, no wasting your time, etc. Everyone I encountered was helpful and friendly - from my first email inquiry to my purchase - everything was easy. They go out of their way to work with their customers and go the extra mile to ensure you are satisfied. Geoff in finance worked to find me a better rate and warranty terms. Greg delivered my car and picked up my trade He was kind, thoughtful and attentive. Dee worked with me to help narrow my search which was invaluable because I wasn’t sure what model would work best for me. The entire team at Goode made it worth my while and I’m so glad I made the trip. They will go the distance for you too!

My husband and I bought a truck here a few weeks ago, all cash. Before we agreed to the sale we told our salesman Tedd that the AC didn’t work well and before we gave them a check it needed to be fixed. They “just needed to charge it” so it worked for a couple days and then it quit working again, we called and got it into their service department… the same department that “charged” it and all of a sudden it needs new parts in order to fix it. Imagine that. At first they were willing to ... Read More

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Google - Jun 27, 2025

My husband and I bought a truck here a few weeks ago, all cash. Before we agreed to the sale we told our salesman Tedd that the AC didn’t work well and before we gave them a check it needed to be fixed. They “just needed to charge it” so it worked for a couple days and then it quit working again, we called and got it into their service department… the same department that “charged” it and all of a sudden it needs new parts in order to fix it. Imagine that. At first they were willing to pay for half of the fix which is just wrong since we were promised it would be fixed before we handed them a large check. Now, it’s still sitting there days later because the wrong part was ordered. What ever happened to integrity in human beings. We would not recommend this place, nor will we ever ever buy from them again.

Amazing cus

My husband and I went with my son to look at a truck he had found online and fell in love with. We had Kevin as our salesman and he was great! He had a great sense of humor and made the process easier for my son (he was a first time buyer). Geoff worked his magic and found him a great lender. He explained everything and was very thorough about the buying process. I even learned some things! It was the best car buying experience we have ever had. Those guys are amazing!

I went to look at one truck, but left with a better one. Anthony and Nolan were great to work with and the process felt very transparent.

The Goode Mazda team is awesome! Mechanic is very knowledgeable and made sure I was taken care of. I will definitely be back!

I had the displeasure with working with Luke in the service dept he is the most unwelcoming , person I have had the pleasure of working with . I had come in to get some work done under a warranty I had. He was far from helpful he didn’t even make me feel welcomed when I walked in the door . Instead of him explaining the process to me of how this all worked , he was very stand offish , frankly not a friendly person at all not only when I dropped off the car , but even when I picked it up . I ... Read More

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Google - Apr 8, 2025

I had the displeasure with working with Luke in the service dept he is the most unwelcoming , person I have had the pleasure of working with . I had come in to get some work done under a warranty I had. He was far from helpful he didn’t even make me feel welcomed when I walked in the door . Instead of him explaining the process to me of how this all worked , he was very stand offish , frankly not a friendly person at all not only when I dropped off the car , but even when I picked it up . I wish I would have just walked out in the beginning and gave someone else my business honestly . It was all about the $$$ in the end you could tell from the start . He was not helpful and left me having to ask all the questions to understand the process . I was highly disappointed ☹️ with the customer service I received . I will Never ever recommend , or return to this service department. The only positive side was that they did a great job with the actual work on my car .

If you are looking for people who lie and mess around with your vehicle, beat around the truth, and won't have the guts to call you back, buy from these guys. Absolutely horrible..... DO NOT BUY ANYTHING FROM THEM

They are selling jalopys there. They sold me a truck they knew had issues and less than a week it's needing 4000 dollars worth of repairs. I would avoid doing business with them. Just my opinion.

Initially, customer service was really good. Being an out of state buyer, my husband was sent multiple videos that detailed every part of the truck he was interested in. When he picked it up from the lot, everything worked fine. 10 minutes down the road, he realized all of the sensors such as the blind spot monitor, rear cross traffic alert, and parking sensors had all been turned off. He turned them on to realize they no longer worked. At the same time, the stereo stopped working - which he found out later on was a stereo taken from a different ... Read More

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Google - Nov 15, 2024

Initially, customer service was really good. Being an out of state buyer, my husband was sent multiple videos that detailed every part of the truck he was interested in. When he picked it up from the lot, everything worked fine. 10 minutes down the road, he realized all of the sensors such as the blind spot monitor, rear cross traffic alert, and parking sensors had all been turned off. He turned them on to realize they no longer worked. At the same time, the stereo stopped working - which he found out later on was a stereo taken from a different truck on site at the dealership that was not compatible with the year of truck he bought. Initially, he thought these issues were user error since the truck was new to him. On his way home, he also noticed the air conditioning was not blowing cold air. After getting the truck home, he took it to a Toyota mechanic that informed him of multiple other issues resulting from what looked like an accident or two that were not reported on the CarFax, this included damage to the fuse box, all sensors, and the bumpers - nothing my husband would have been able to notice on the lot. When we reached out to Goode Motor Mazda about what felt like our ever growing snowball of issues, we were met with “you bought the car and signed paperwork that said bought as is”. Although that may have been true, we feel that we had been sold a truck that was absolutely NOT as described and needs thousands of dollars of repairs. Avoid buying here, unless you have the budget to spend on thousand of dollars worth of repairs after bringing your “new car” home.

Very rude employees and they all lie in there and they tricked us by saying onething then did another then on top of all that they tried to raise the price higher

January 2024 purchased a 2013 Duramax. Memorial weekend first time putting a load behind it, 34’ bumper pull camp trailer, the EGR flex pipe blows a hole, the radiator has a leak, and the turbo boot blows off. Didn’t even put 4500 miles on the truck and problems already. Was told by management that I didn’t purchase the extended warranty which was extra $200 a month, but also the truck has been deleted so I was also told in order to fix it that it would have to have the delete undone! They also said that if it was 3 months ago they may ... Read More

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Google - Jun 5, 2024

January 2024 purchased a 2013 Duramax. Memorial weekend first time putting a load behind it, 34’ bumper pull camp trailer, the EGR flex pipe blows a hole, the radiator has a leak, and the turbo boot blows off. Didn’t even put 4500 miles on the truck and problems already. Was told by management that I didn’t purchase the extended warranty which was extra $200 a month, but also the truck has been deleted so I was also told in order to fix it that it would have to have the delete undone! They also said that if it was 3 months ago they may have been able to help me. I didn’t know that months put wear on a vehicle, I always thought it was miles but they weren’t in the business of doing warranties! They wouldn’t make any money! Went to pick up the truck after asking if they would at least fix the radiator and the turbo boot, and they had the floor mat thrown on the other side, the passenger wheel well liner pulled out so tire was rubbing on it and whatever they used to find the leaks splattered all over the outside! Never will I mention Goode Mazda as a great place to purchase a vehicle.

Don’t buy tires from here, continental doesn’t accept warranty’s. I recommend checking other options before going to Mazda.

Here to get my subi serviced and got to say they really do treat u like family from the second u walk in the door. Cudo from every one on the floor to the service department.

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After purchasing a Toyota Tacoma here - I cannot rely on this place for future services on my vehicle. Overwhelming feeling of Left on “read” whether it be getting information or having reliable communication.

We wanted to buy a car from a local dealer they had great customer service & the car looked like a great deal BUT we decided to take it to a mechanic before signing the paperwork the car had a oil leak from the Rear main seal the left ball joint also had issues I was so sad to see such DISHONESTY. Where is your integrity people. I'd rather know you fixed the car & uped the price then sale me something that would cost thousands to fix. SO DISAPPOINTED 😞

DO NOT GET CARS FROM HERE!!!! I'm so disappointed in this establishment. My husband bought a car 2 months ago, and the transmission went out. We were told that warranty would cover it and they would fix it asap. A week later, warranty suddenly wont cover, and we have to find a "cheaper service spot." We have 4 kids, 3 of which go to school in twin falls, and 2 jobs. We NEED 2 VEHICLES. now we are just stuck What do we do now?

Worst customer service they don’t believe in integrity or ethics. They sold me a lemon. That didn’t even last me a day.

I got ahold of the finance manager 2 months ago and she said they will be sending me a check with my Gap refund. She said it take 4 weeks. I came in today 2 months later and the guy says they don’t do that anymore. That it’s not something they do for there customers. Really frustrating how manipulating they are.

Terrible management. Don’t know how to be or how to speak professionally to employees or customer. Highly suggest not coming here!

UPDATE: Apparently this dealer was using a third party for vehicle registration. After not receiving any info on plates, I called the dealer and they fired that company. Problems are, they bill $125 or something that I am told I have to wait on in a refund as there are 600 car deals that are backed up on as well. Second, they cannot send me the paperwork I need to register the car myself and my temp tag is expired. Bought a new ride here recently after looking at other locations in the state (Idaho) and also going to Arizona. Ultimately, we ... Read More

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Google - Mar 31, 2023

UPDATE: Apparently this dealer was using a third party for vehicle registration. After not receiving any info on plates, I called the dealer and they fired that company. Problems are, they bill $125 or something that I am told I have to wait on in a refund as there are 600 car deals that are backed up on as well. Second, they cannot send me the paperwork I need to register the car myself and my temp tag is expired. Bought a new ride here recently after looking at other locations in the state (Idaho) and also going to Arizona. Ultimately, we decided to go with Goode Mazda for our new ride. Couple of speed bumps with the delivery of vehicle and some miscommunication from the dealer. In the end, it all worked out. Rich was great and helpful to give us the technology tour of the new wheels.

I wanna started off by saying this was all done though insurance. So I had a problem with my front rader sensor. They everything to fix this problem. They replaced the wiring harness to see if it would fix the problem and what do you know it did not they had my car for 2 and half months and still could not fix the problem they told me it was a Mazda problem. Then after having the car signed back over to me they would not let the tow company tow my car to another dealership which is what my insurance ... Read More

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Google - Jan 9, 2023

I wanna started off by saying this was all done though insurance. So I had a problem with my front rader sensor. They everything to fix this problem. They replaced the wiring harness to see if it would fix the problem and what do you know it did not they had my car for 2 and half months and still could not fix the problem they told me it was a Mazda problem. Then after having the car signed back over to me they would not let the tow company tow my car to another dealership which is what my insurance company wanted. So I fought with them. Finally I told them look tow my car I have a tow truck driver in route let them take the car. They wanted payment and work they did and still did not fix the problem. Long story short had it towed to young Mazda in Ogden Utah and within two days the problem was fix. All it was was the sensor need to some spaceers in it. If I ever need work done on my Mazda again I take the 4 hour drive to Ogden Utah and have them fix it before I ever let Goode Mazda work on it. Also to I tried to get a new car from them because they told me it was totaled which it was not. And they did even try and work with me. If I could give this place a 0 I would but Google won't let me. NEVER EVER TRUST THIS PLACE IS YOU LOVE YOUR MONEY. OR HELL EVEN YOUR CAR.

If I could give a negative review I would. Went there just this past week. The dealership called my boyfriend and told him we got approved just needed to sign the paperwork. We show up and then they send us to the loan place and they had not even got anything approved. And now we get denied.

This dealership focuses on sales! They do not care who walks in and who’s information they have in hand. They will process it with out confirming if the information belongs to the individual. The sellers initial are BB. Thanks to this individual he has caused stress and anxiety this past month while we tried to file disputes everywhere we can!!!! This dealership needs to better their verification method to avoid affecting other families from fraud.

Worthless service crew. They said they fixed my cars heater, they never fixed anything and won’t even make it right. This is terrible service. Wouldn’t recommend to do anything here. We also bought a pickup and they added fees on top of fees after they gave me a price.

I really regret purchasing my vehicle from this place. They lied about the condition of it. Promised they would do things n never held up to their end. I would make sure if you’re buying a vehicle from them out of state. Make sure you get everything they say in writing.